How do I verify my National Casino account?
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Three documents, one upload tab and a clear photo of each: this is how National Casino checks who you are before your first C$ withdrawal.
At a glance
- Photo ID and address proof
- Files up to 5 MB each
- Done before cashing out
The quick version: five steps to a verified account
For most players verification is a one-time job: three pictures, one review, and later withdrawals skip the wait. Here is the order we would follow.
- Confirm your phone number
An SMS code is needed before your first deposit, separate from the document check.
- Get your three documents ready
Photo ID, a recent bill or bank statement, and a screenshot of your deposit method.
- Open the Document verification tab
It sits in your account area, with one upload step per document type.
- Upload clear images under 5 MB
All four corners visible, no glare over your name or dates.
- Wait for the result, then withdraw
Once your status shows verified, request your payout from the cashier.
- 3core documents
- 5 MBmaximum per file
- 3 monthsoldest address proof
Not signed up yet? Open a National Casino account and do the upload the same evening, long before you need it.
Which documents National Casino asks for
To verify your National Casino account you need three standard papers, and a selfie with your ID comes up in some cases. Now and then, usually at larger totals, the casino may also ask where your deposit money comes from. The examples below are ones most Canadians already have.
- RequiredPhoto ID
A passport, a provincial driver's licence or a provincial photo ID card. Valid, with your photo, and matching the name, date of birth and citizenship on your account.
- RequiredProof of address
A utility bill, bank statement or mobile phone bill from the last 90 days, with your name and account address.
- RequiredProof of payment
A photo or screenshot from online banking, a statement or your e-wallet, showing the company name and amount paid. No scans.
- SometimesSelfie with your ID
Your ID next to your face, sometimes with a note showing the casino name and today's date.
Before you upload, play detective yourself. The name on your ID, your bill and your card or e-wallet should match your National Casino profile letter for letter, and the address document should be no older than three months. A mismatch takes a minute to fix before you send the file and a lot longer after.
Your ID also proves your age: 18+ and the legal age where you live, which is 19 in most provinces and 18 in Alberta, Manitoba and Quebec. Our New Brunswick guide covers the local rules there.
Where to upload and how the check runs
Everything goes through the Document verification tab, split into confirm identity, confirm address and confirm payment. Only images are accepted, each under 5 MB.
The identity step can be handled by ShuftiPro, an automated document check service. Automated checks are strict about blur and glare, so run through this list before you press upload.
- 01Whole document in frameAll four corners visible, nothing covered
- 02Same name everywhereID, bill and payment proof match your account
- 03Dates that passID not expired, address proof issued within 90 days
- 04Payment proof says who and how muchCompany name and amount readable
- 05Under 5 MB, image formatNo scanned PDFs, no photos of a screen
The casino may also contact you to confirm a detail. That is a normal part of the review.
When you need to verify and how long it takes
You can register, deposit and play before sending a document. The real deadline is your first withdrawal: the site says withdrawals stay unavailable until verification is complete. The casino may ask again at certain deposit or withdrawal totals, and the terms give two weeks to finish a requested check.
- Main trigger
- First withdrawal
- Extra checks
- At larger totals
- Where
- Document verification tab
- File limit
- 5 MB per image
- Time to complete a request
- Two weeks
- Published review time
- None for National Casino
National Casino gives no official review time. Its sister brand on the same platform, 20Bet, states up to 72 hours, a fair guide here. If a few days pass with no change, just ask. Our live chat guide shows where the chat button is and what to have ready.
Tip. Upload right after your first deposit, not on the day you win. The review runs while you play.
What to do once the check is finished
There are two outcomes, both easy to handle. A rejection usually has a simple cause: a hard-to-read photo or a detail that does not match.
Approved
- Request your withdrawal; the terms say some methods take up to 3 days.
- Sticking with the payment method you already proved keeps later payouts simple.
- Look at the casino's responsible gaming page and set any limits that suit you.
Sent back
- Take a sharper photo in daylight, flat on a table, no flash.
- Match the name and address to your account letter for letter.
- Swap an old bill for one issued in the last 3 months.
- Ask live chat which document failed before you upload again.
While you wait, try slots for free: our demo mode guide shows how. For help keeping play in check, the Responsible Gambling Council has Canadian resources.
What changed: the current process compared with the older terms
The National Casino terms PDF is dated January 2021, and its verification chapter is a list of papers to send. Today's upload screens split the job into steps, spell out what each image must show and add an automated check.
| Topic | Terms PDF | Site today |
|---|---|---|
| Upload place | Document verification tab | Same tab, three steps |
| ID check | Photo of document | Automated via ShuftiPro |
| Payment proof | Photo or screenshot | Company name and amount |
| File size | Not stated | 5 MB per image |
| Payout hold | May hold payouts | Unavailable until verified |
Swipe
The core requirements did not move: photo ID, address proof no older than 3 months and proof of payment. What is new is clarity, as the screens now say up front that withdrawals wait for verification. We found no dated announcement, so read this as a comparison of two texts.
Verification questions players ask
How long does National Casino take to review my documents?
National Casino does not publish a review time. Its sister brand on the same platform, 20Bet, states up to 72 hours. Usually it is done within a few days, and live chat can tell you where your file stands.
Can I deposit and play before I am verified?
Yes. The ID documents come into play at withdrawal time, and the site says withdrawals stay unavailable until the check is done. Before the first deposit you only confirm your phone number with an SMS code.
Are scanned documents accepted?
Not for proof of payment: send a photo or a screenshot from online banking or your e-wallet instead. For ID and address proof, a sharp photo of the whole page is the safest choice.
Do my documents need to be in English?
No. The terms ask for Latin or Cyrillic script, which covers English and French. Other scripts lead to a video check instead.
Why was I asked for more documents later?
The terms allow extra checks at certain deposit or withdrawal totals, such as proof of funds or a selfie holding your ID. It is routine and uses the same tab.
I moved recently. Which address should my proof show?
It must match the address in your account. If you moved, ask live chat how to update your details first, then upload a document from the new address issued within the last 3 months.
Keep reading
Get the paperwork done early, cash out sooner
Open your account, upload your three documents while you explore the lobby, and your first withdrawal will not have to wait on a review.